Nothing like the internet to give a review on.
1. Technical Support has us replace all ethernet wires, our phone lines, our phone wiring of the house, the dsl modem, and more... we also replaced all filters on the phone lines, a $45 dollar Alarm system dsl filter, removed all extra devices from the network (rendering our home network useless). We did all of this because we weren't getting the advertised speed. Step one: are we close enough to the central office? NO! Time for technical support to figure that out? 2 months!
2. Billing - we signed up a for a contract for the new increased speed (1.5-3), which they never provided. Ultimately they decided that we would never achieve that speed, a service we never should have been offered. Their own contract states they are required to provide within 20% of the minimum speed of the contract. Guess what, is our contract null and void since they never provided the service the contract stated? Of course not! We must pay through the end of the contract for a 384k line. Ridiculous.
Net/net: Not recommended. Should be reported to the BBB. Avoid at all cost.
Posted by sfisher at August 30, 2007 05:31 PMFunny -- A few years ago I became a DSL Extreme customer based on your recommendation! :-)
I've had my own trouble with advertised speeds - when we moved to our house, I signed up for a 6mb line and got reasonably close to that, but suffered from random and lengthy bouts of severe packet loss that forced a modem reboot. Turns out I was either a bit too far from an office, or had old wiring - either way, after a few weeks of talking to support, they downgraded me to the 3mb line for no charge, and it's all been peachy since.
I still dread calling them though... I'd switch in a heartbeat if I had to call them more often...
Posted by: Steve C at September 17, 2007 10:14 PMThis company really SUCKS!!!!!
I had the same problem as Suzan,
This company SUCKS!!!!!
Beside all problems you have to wait on phone for customer service for 1 hour 45 min ,It is exact time I spent waiting for customer service to answer